An Uninterruptible Power Supply (UPS) device provides battery backup when electrical power fails or drops to an unacceptable voltage level. In data centers, it should have enough battery run time for the generator to kick in. And in IDFs/MDFs, UPS systems should have enough power to reboot the network. 

On average, the UPS battery life is 3-5 years (usually closer to 3 years). Best practice is to do routine UPS health checks before there is a power outage, but in the real world, that is not always the case.

Therefore, many UPS system failures are discovered at the most unfortunate time — when there’s an outage in the data center and devices shut down. Perhaps there are too many UPS to manage, or the warranty has expired, or not enough staff to monitor and maintain the systems. Regardless of the reason, downtime could be avoided with a healthy UPS in place.

If your team simply doesn’t have the resources to monitor, replace, and service the units in-house, consider adding the extended warranty and monitoring services.

Most UPS manufacturers offer different types of support including:

Standard Warranty

  • Usually includes basic warranty for parts for 2 years
  • Doesn’t include service or labor

Extended Warranty

  • Standard warranty extended usually between 1-3 years
  • Doesn’t include service or labor

Monitoring Services

  • Remote monitoring and notification of potential hazards, unacceptable utilization level, or replacement alerts
  • Doesn’t include labor

Onsite Services

  • Troubleshooting and rectifying the issue

Monitoring and Onsite Services

  • Remote monitoring and notification
  • Troubleshooting and rectifying the issue

For more articles on UPS, read the UPS Selection Guide or Mitigating UPS Failure. If you have questions or would like more information, please contact your Mirapath Account Manager or email us at solutions@mirapath.com.

UPS Monitoring and Onsite Services