Department: Managed Services

Type: Full-Time

Location:  Cupertino, CA

Application Procedure: Email your resume, short cover letter with what interested you about the position, and your salary expectations to jobs@mirapath.com. Please include “Data Center Tech” in the subject line of your email.

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Mirapath, Inc. is a fast growing computer hardware value added reseller focused in data center and lab infrastructure. Data center is one of the highest growth areas in the high-tech space. We provide datacenter management solutions to a wide variety of customers including Fortune 500, government agencies, universities, and start-ups.

Positon Summary:

The Data Center Technician will work in the field with experienced technicians on projects with wide scope of work. The focus will be meeting customer needs regarding their data centers.

Responsibilities:

  • Resolve service requests and incidents assigned to the infrastructure support queue
  • Provide vendor escort and support for hardware or other maintenance issues
  • Installations and decommissions (rack and stack, cable management etc.)
    • Rack and stack rack-mounted servers and network hardware
    • Cable management (not including cabling that requires an electrician or drilling through walls, installing conduit etc.)
    • Fiber and copper cable patching
    • Equipment staging
  • Power management – configure and maintain PDU, complete necessary documentation, and adjust rack power distribution as needed (not including work typically performed by an electrician, including high voltage wiring)
  • Maintain cleanliness, organization and physical appearance, including cable management, of datacenters and IDC / ICF rooms
  • Perform regular network room audits and record data in client systems
  • Provide Layer 1 troubleshooting as needed
  • Assist in managing/enhancing the product lifecycle process
  • RMA / Warranty processing and management, including the gathering and shipping / receiving of parts
  • Breakdown and cleanup of packing materials
  • Receiving and documenting new equipment
  • Inventory and supplies management
  • Procurement assistance; provide scope of work to determine materials needed for job.
  • Create a positive experience and relationship with all customers through strong communication and outstanding customer service
  • Adhere to safety guidelines and requirements
  • Perform all work in an organized, neat and quality manner
  • Perform other related duties as assigned
  • Drive for company business as needed

Requirements:

  • 1-2 years experience in related field or completed/enrolled in certificate or degree programs such as Industrial Technology, Computer Electronics and Networking Technology, Engineering, Computer Science, Information Technology
  • Computer hardware troubleshooting skills
  • Previous experience with datacenter equipment including console, KVM, and power control is preferred
  • Previous experience installing, cabling or racking is preferred
  • Ability to read engineering drawings is a plus
  • Cat 5, Cat 6, fiber knowledge
  • Ability to lift/carry up to 75 lbs.
  • Good communication skills – written and verbal
  • Strong work ethic
  • Punctuality and attendance
  • Excellent customer service and interpersonal skills
  • Must have valid driver’s license and clean driving record
  • Successful completion of drug and background screening tests

We offer training, comprehensive benefits, and career advancements. We believe in investing in our employees. Be part of a fun and exciting company that is constantly growing and changing.

We are an equal employment opportunity employer. For more information about Mirapath, go to www.mirapath.com.