Account Manager

2021-02-17T13:33:51-08:00 February 1, 2021|Jobs|

Department: Professional Services

Type: Full Time

Location:  Cupertino, CA

Application Procedure: Email your resume with Subject: Services Manager, a short cover letter including what interests you about this position and salary requirements to jobs@mirapath.com.

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Position Summary:  Responsible for driving revenue results by closing sales and managing technical aspects of existing accounts. This individual will increase sales to existing customers by providing top-quality technical service before and after a sale, technical account managers help to ensure customer satisfaction and strengthen customer relationships. Primarily based in the Cupertino office, but frequently travels into the field to meet with customers.

Position Responsibilities:

  • Drive sales for existing accounts by building rapport, understanding account requirements and explaining product and service capabilities, negotiating contract terms, and finalizing contract.
  • Expand sales (upsell) in existing accounts by introducing new products and services.
  • Build and maintain strong client relationships.
  • Manage and resolve client concerns/issues during entire sales cycle.
  • Initiate sales process by scheduling appointments; making initial presentation; understanding account requirements.
  • Manage customer support – provide quotes, information, pricing, proposals, process sales orders and RMAs
  • Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
  • Coordinate internal resources to ensure quality customer service is attained.
  • Maintain all aspects of client records, including meeting notes and activities, in CRM database.
  • Provide product and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
  • Keep management informed by submitting activity and results reports.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommend new products and services by evaluating current product results; identifying needs to be filled.
  • Develop and maintain knowledge of Mirapath’s product set; participate in educational opportunities.  Be able to:
  • Explain the scope of all our solutions and position accordingly in relation to an organization’s requirements
  • Develop and tailor materials to assist the sales team in explaining key features & benefits
  • Provide quality customer service in assisting customers on questions and/or requests.
  • Work collaboratively and productively with other departments to meet customer needs
  • Create processes that improve efficiencies, gather consensus and buy-in from those involved
  • Participate in team meetings and take responsibility for sales improvement initiatives.
  • Attend internal meetings, exhibitions and events as required
  • Contributes to team effort by accomplishing related results as needed.

Position Requirements:

  • BA/BS in a business or technical related field or equivalent required, MBA a plus.
  • Minimum 5+ years of experience selling relevant and related products; experience with data center/IT infrastructure products a plus.
  • Proficient computer, software, and data analysis skills (Salesforce.com/CRM, Excel, Outlook, Word, Power Point)
  • Demonstrated track record of meeting or exceeding sales goals
  • Must possess strong initiative, resiliency, organizational and time management skills
  • Exceptional interpersonal and leadership skills.
  • Excellent problem solver with strong negotiation and presentation skills
  • Proven record in business development and account planning/management.
  • Excellent verbal and written communication skills.
  • Resourceful and ability to adapt quickly to changing environment
  • Ability to effectively prioritize tasks and managed time within a fast-paced environment
  • Travel up to 25% of the time
  • Ability to speak Mandarin is required

If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.  This is a full-time opportunity based in Cupertino, CA.

 

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