Account Manager – Full-Time, Permanent

Job Description

Position Overview: Responsible for driving revenue results by closing sales and managing technical aspects of existing accounts. This individual will increase sales to existing customers by providing top-quality technical service before and after a sale, technical account managers help to ensure customer satisfaction and strengthen customer relationships. Primarily based in our Cupertino office, but frequently travels into the field to meet with customers.

Responsibilities

• Drive sales for existing accounts by building rapport, understanding account requirements and explaining product and service capabilities, negotiating
  contract terms, and finalizing contract.
• Expand sales (upsell) in existing accounts by introducing new products and services.
• Build and maintain strong client relationships.
• Manage and resolve client concerns/issues during the entire sales cycle.
• Initiate sales process by scheduling appointments; making initial presentations; understanding account requirements.
• Manage customer support – provide quotes, information, pricing, proposals, process sales orders, and RMAs
• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
• Coordinate internal resources to ensure quality customer service is attained.
• Maintain all aspects of client records, including meeting notes and activities, in the CRM database.
• Provide product and pricing information by clarifying customer requests; selecting appropriate information; forwarding information; answering questions.
• Keep management informed by submitting activity and results reports.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommend new products and services by evaluating current product results; identifying needs to be filled.
• Develop and maintain knowledge of Mirapath’s product set; participate in educational opportunities. Be able to:
  • Explain the scope of all our solutions and position accordingly in relation to an organization’s requirements
  • Develop and tailor materials to assist the sales team in explaining key features & benefits
• Provide quality customer service in assisting customers with questions and/or requests.
• Work collaboratively and productively with other departments to meet customer needs
• Create processes that improve efficiencies, gather consensus and buy-in from those involved
• Participate in team meetings and take responsibility for sales improvement initiatives.
• Attend internal meetings, exhibitions, and events as required
• Contributes to team effort by accomplishing related results as needed.

Minimum Requirements

• BA/BS in a business or technical related field or equivalent required, MBA a plus.
• Minimum 5+ years of experience selling relevant and related products; experience with data center/IT infrastructure products is a plus.
• Proficient computer, software, and data analysis skills (Salesforce.com/CRM, Excel, Outlook, Word, PowerPoint)
• Demonstrated track record of meeting or exceeding sales goals
• Must possess strong initiative, resiliency, organizational and time management skills
• Exceptional interpersonal and leadership skills.
• Excellent problem solver with strong negotiation and presentation skills
• Proven record in business development and account planning/management.
• Excellent verbal and written communication skills.
• Resourceful and able to adapt quickly to changing environment
• Ability to effectively prioritize tasks and manage time within a fast-paced environment
• Travel up to 25% of the time

If you are motivated, results-driven, and enjoy working in a team environment, we’d like to meet you. Please check out more details about Mirapath at
www.mirapath.com.