Desktop Support

2019-01-09T22:31:53+00:00 January 9, 2019|Jobs|

Department: IT Department

Type: Full-Time

Location:  Cupertino, CA

Application Procedure: Email your resume with Subject: Desktop Support , a short cover letter including what interests you about this position and salary requirements to

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Job Summary:

Mirapath’s Desktop Support will address user needs and requests and assist the IT Manager in ensuring Salesforce, NetSuite and other business system functionalities are optimized to meet our dynamic business needs.


  • Provide support for any IT equipment and user issues, including desktop, laptop, and printers.
  • Setup and maintain user access for company systems and networks, including Office 365, video conferencing,, NetSuite, eCommerce, gmail, Talentlms, Sharefile and freshdesk.
  • Manage and maintain company Intranet.
  • Create and manage google forms as needed.
  • Maintain and update Datacenter Gear site.
  • Keep data secure by managing access, privileges and information migration
  • Install and configure database management software, translate database design and diagnose database performance issues
  • Install software upgrades as needed
  • Maintain company phone system, including desk and company mobile phones
  • Ensuring that storage and archiving procedures are functioning correctly
  • Provide users with training on new database software and systems
  • Considering both back-end organization of data and front-end accessibility for end-users
  • Install new applications and customize existing applications in order to make them fit for purpose
  • Provide information by answering questions and requests
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; benchmarking best practices
  • Continually look for improvements in the areas of order management system, CRM, inventory management, finance/accounting, and user administration
  • Assist with developing and implementing improvements to processes and procedures
  • Configures systems using forms, fields, custom records, scripting and workflows to manage unique business process requirements
  • Contribute to team effort by accomplishing related results as needed


  • Bachelor’s degree in Computer Science, Systems Engineering or equivalent.
  • At least 2 years of IT support / network administration experience. Experience with installing, implementing, and supporting software/IT system components.
  • Familiarity with Salesforce and/or NetSuite preferred
  • Database design or administration desired
  • Excellent analytical, critical thinking, and problem-solving skills.
  • Strong written and verbal communication skills; collaboration with users and peers.
  • Ability to work independently and as part of a team, with direction or partnership as required.
  • Can-do attitude with ability to take initiative and effectively manage multiple priorities