Project Manager

2021-05-04T14:56:00-08:00 May 4, 2021|Jobs|

Department: Professional Services

Type: Full Time

Location:  Cupertino, CA

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Services Manager: Full Time

Job Description

Position Overview: The Project Manager is responsible for managing and overseeing projects within our Professional Services division.  This position will serve as the frontline manager on projects, and he/she must be able to discuss technical and non-technical aspects of projects with managers, technicians, customers, external constituents, and others.  Position will have overall responsibility for management, implementation and tracking of short- and long-term service projects.  This is a critical point position – acts as liaison to all departments, quick to anticipate issues, solve problems and sets the pace, quality and success of the project.

Working Conditions – Typically works in office environment but will occasionally be on construction job sites with exposure to weather, dirt/dust, high- and low-voltage electrical lines, hazardous construction equipment and materials, and loud noise.

The ideal candidate for this role will be capable of full-cycle project management, behave ethically, communicate effectively, create/innovate, foster teamwork, make decisions, organize, plan and solve problems.

Responsibilities

  • Manage project execution across departments for all phases:  project kick-off, scope and requirements gathering, cost, scheduling (labor and timelines), materials coordination and project risks.
  • Partner with Sales to respond to RFI/RFQ/RFP – Proactively scope Service delivery required to address customer requirements, assesses customers met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed service.
  • Complete customer sight walks and prepare comprehensive quotes/proposals for Services engagements.
  • Responsible for the daily management of assigned projects throughout the entire life cycle of the project.
  • Coordinate resources to ensure scheduling, procurement of materials, invoicing and any other resources needed for successful implementation.
  • Oversee team of technicians to ensure efficiency and completion of projects; track progress and quality of work being performed.
  • Develop strong relationships with customers; effectively communicate relevant project information and timely updates to customers and serve as an intermediary between the company’s sales and technical teams.
  • Collaborate with Sales, Technology and Fulfillment to ensure feasibility of each project and deliverables.
  • Initiate change orders as needed.
  • Keep internal team informed about project status and issues that may impact project status and client relations.
  • Proactively and steadily address challenges such aspects as scheduling, material availability, special resources required, changes in scope, etc.
  • Proactively assess processes and department efficiency and recommend and implement improvements to drive results and department success.
  • Escalate issues to Director of Services, when necessary.
  • Use project scheduling and control tools to monitor projects plans, work hours, budget, and expenditures.
  • Forecast and prepare reports on financial aspects of current and future projects.
  • Decision making as it relates to the overall quality and execution of the project.
  • Special related projects and tasks, as needed.

Minimum Requirements

  • 3-5 years of Project Management experience; Data center industry experience preferred.
  • Bachelor’s degree in a related field (Business, Construction Management, Electrical Engineering) or equivalent
  • Business, IT knowledge and experience working in professional services, technology, engineering and/or construction industry.
  • Experience working with low voltage.
  • Experience and ease using MS Office (Word, Excel, PowerPoint), Google Suite, and ERP (NetSuite preferred). Experience with CRM (Salesforce) is preferred.
  • Excellent project management, planning and problem-solving skills.
  • Exceptional and proven written and verbal communication skills.
  • Solid interpersonal skills — ability to build rapport with others and a team player.
  • Highly organized and ability to multi-task while paying attention to details.
  • Work style thrives in a fast moving, high energy and evolving environment.
  • Ability to work effectively under pressure (handle stress) and under time constraints.
  • Flexible and able to adapt quickly to new situations.
  • Ability to handle multiple (sometimes conflicting) priorities and still meet deadlines.
  • High customer service focus.
  • Able to lift at least 50 lbs.; and be able to hear, speak and see within normal ranges (use of corrective devices is allowed).
  • Ability to travel and possess valid driver’s license and good driving record